Refund Policy

Being a customer-focused company, we always work to make the purchasing process as easy as we can. Our team is putting a lot of effort into handling instances where you have problems with the product or delivery; we guarantee you will receive a calm and encouraging response.

We will refund you the full amount if:

• 30 days after placing the order, you do not obtain the ordered item. Please take note that the time period has been extended to 90 days because to the Covid-19 situation and tighter regulatory regulations in certain nations.
• If you receive a package that is harmed or torn.
• Products that have passed their expiration dates are sent to you.

If you provided an erroneous address and the package did not arrive at your address, we are unable to issue a full refund. In these circumstances, we arrange for a reshipment that is free of charge. Customers are asked to send us pictures of any damaged or ripped packages so that we can expedite the refund process in the event of a damaged or torn package.

How do I make a reshipment request?

The actions you must take to request a reshipment are as follows:

• We ask our clients to locate their order using the order tracking code before requesting reshipment in order to prevent any confusion. Both we and our clients will benefit from the time savings.
• Get in touch with the customer service staff if you are unable to locate the order using the tracking code. They will get in touch with the post office and perform the necessary inspections before moving forward with a full refund or reshipment, depending on your preferences.
• If you would like a refund, e-mail info@zopicloneonlineus.com with your order number. Please be aware that it will take approximately 14 working days for the refund amount to appear on your credit card statement.

According to our cancellation policy, an order may be cancelled up to two hours after confirmation. Since we don’t use the COD method, we treat orders that are awaiting payment as unconfirmed. We treat a denied payment as an unconfirmed order.

To get a prompt response from us, you can write to our customer support team in detail and provide supporting materials like pictures of the damaged goods, a copy of the invoice, and documentation of the products’ expiration dates.